Occurrence Confirmation Requests
GENERAL INQUIRIES:
519-255-6700, extension 4129
HOURS:
Monday through Friday, 8:00 a.m. through 4:00 p.m.,
Closed: Weekends and all holidays.
LAST REQUEST PROCESSED IN PERSON AT 3:45 PM
COST: $60.00 per occurrence.
Motor Vehicle Accident Reports, Driver and Witness Statements:
All Requests for Motor Vehicle Accident Reports and Driver Witness Statements are now processed by the Windsor Police Service – Information Services located in Windsor Police Headquarters at Goyeau and Chatham St.
WHAT CONSTITUTES AN OCCURRENCE CONFIRMATION REQUEST:
Insurance confirmation requests are generally meant to confirm the contents of a police occurrence report, for the purpose of settling insurance claims. Typically, these reports pertain to theft, loss or damage to property, break and enter to residence or commercial property, mischief, fraudulent use of identification or credit cards, etc.
HOW TO MAKE A REQUEST:
Requests for
Occurrence Confirmation or
Motor Vehicle Collision requests can be made through the mail by Insurance Companies, or at the Information Services reception counter in person. All requests must be accompanied by the appropriate payment.
Note:
A request for a Motor Vehicle Collision repor should be made by the requestor to their insurance company. Through industry parternerships, Windsor Police Motor Vehicle Collision reports are provided to all major insurance companies by ASSI. Wiat times for reports do not decrease when made in person to Information Services.
Insurance Companies:
Insurance Companies may request an
Occurrence Confirmation letter or
Motor Vehicle Collision report
by mail. The request must be made in writing, and be accompanied by a company cheque, made payable to the City of Windsor, in the amount of $60.00
In order for an insurance company to be entitled to a confirmation letter or report, there must be a connection between their insured and a person named in the occurrence report.
Windsor and Amherstburg residents:
Individuals must attend the Information Services reception counter in person, with two pieces of identification. The cashier/receptionist will complete the request form, accept the appropriate payment (Cash/Credit/Debit), and provide the individual with a receipt.
The individual making the request must be named as an individual within the occurrence report in order to receive a confirmation letter/report. If an individual is making a request on behalf of a company, proof of employment with the company is required.
Non-Residents:
In circumstances where an individual cannot physically attend Windsor Police Service headquarters due to distance, requests can be received through the mail. A written letter of request, providing full details of the occurrence is required. A certified cheque or money order, payable to the City of Windsor, in the amount of $60.00 must accompany the letter of request.
FAXED REQUESTS:
We are unable to accept faxed requests for Insurance Confirmation Requests, as payment must be accompanied with each request.
PROCESSING TIME:
Every attempt is made to process these types of requests within two weeks of receipt of the request. You will receive the information by way of mail.
LOST OR STOLEN PASSPORTS:
Requests for copies of police reports regarding lost or stolen passports are normally processed while you wait. The normal processing fee of $60.00 applies.
MOTOR VEHICLE COLLISION REPORTS
Insurance Companies (for accidents that occurred after April 4, 2023)
The Windsor Police Service is partnered with Accident Support Services Inc (ASSI)
2696 Jefferson Blvd
Windsor, ON N8T 3C7
519-944-6261
A request for a Motor Vehicle Collision report should be made by the requestor to their insurance company. If your insurance company is a subscriber to ASSI’s services, they will have access to your collision report as soon as it is completed. Please note: If your insurance company is a subscriber to ASSI, you will not receive your collision report any quicker by attending in person.
Individual Requests/Law Firms
All other requests for motor vehicle collision reports and driver witness statements are processed by the Windsor Police Service – Information Services located in Windsor Police Headquarters at Goyeau and Chatham St.
Please complete the request for Motor Vehicle Collision report (insert link here)
The request must be made in writing, and be accompanied by a company cheque, made payable to the City of Windsor, in the amount of $60.00
Individuals must attend the Information Services reception counter in person, with two pieces of identification. The cashier/receptionist will complete the request form, accept the appropriate payment (Cash/Credit/Debit), and provide the individual with a receipt.