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Emergency 911 | Communication Centre


If this is an EMERGENCY, call 9-1-1 immediately

​​E911​
The Windsor Police Service Communications Centre is responsible for handling calls for service for the City of Windsor​ and Town of Amherstburg.

Communication Centre Clerks respond to incoming 9-1-1 emergency calls, non-emergency calls for service, and administrative calls. Communication Centre Clerks serve the general public, partner emergency services departments, alarm companies, tow companies, utilities, and other commercial agencies. In addition, they dispatch Windsor Police front line officers to all calls for service. 




For non-emergency police assistance call (519) 258-6111

Do NOT call 9-1-1 to:

  • report an incident after the fact
  • for noise, animal, traffic or parking complaints
  • report a hydro outage
  • check weather or highway conditions
  • obtain government information
  • for directory assistance (looking for a phone number)
  • for information about school closings, road conditions, or to ask for driving directions
  • to report erratic or aggressive drivers call the non-emergency number 519 258-6111 or visit our Windsor Police Road Watch​ page

 
The Call taker will answer your call and say "Police, Fire, Ambulance?"

When you reply with one of the above you will be instantly transferred to the agency
you requested. 
    
When you call 9-1-1 to report an EMERGENCY, the Communicator may ask you
these basic questions:

  • "Where is this happening?"
  • "When did this happen?"
  • "What is happening now? why?"
  • "Who is involved?"
  • "Did you see any weapons or was there any mention of weapons?"
  • "Has anyone been drinking or taking drugs?"
  • "If the suspect leaves what is his/her description and direction of travel?"
  • "What is the licence plate of the vehicle(s) involved?


 
Using 911 Tips:

  • Make sure you are in a safe location
  • Inform children that 9-1-1 is for emergencies only, and teach them how to dial the numbers
  • Listen carefully
  • Answer all questions - help is already on the way. Some questions may seem irrelevant during the urgency of the situation, however, all questions are vital to responding officer
  • Try to remain calm, and follow any instructions provided to you
  • Do not hang up until instructed to
  • Telephone landlines provide the 911 Centre with an enhanced 911 screen. This provides the call-taker with your name, address and telephone number. New technologies, such as VOIP Internet providers do not provide this feature. Therefore it is very important to make sure you provide your location or address when dialing 9-1-1

 
    
Certain types of calls where there is no suspect information, or the value of property damaged or stolen is under $5000 are referred to the Telephone Reporting Centre​. A report is completed over the phone, which informs Officers where the criminal activity or mischief is taking place.
A Police Officer is not dispatched and a case number will be given to provide to your insurance company.


Other Important Information

 

TEXT with 9-1-1

Beginning March 18, 2014, people who are part of the deaf, deafened, hard of hearing, or speech impaired community in Canada will be able to register their cell phones with their wireless service providers in preparation for texting with 9-1-1

For more information on texting with 9-1-1 for the DHHSI community please visit Text With 911

Voice calling will remain the only way to communicate with 9-1-1 services for a person that is not deaf, deafened, hard of hearing or with speech impairment.


Landlines:

  • Any traditional phone in your home that operates out of a regular phone jack
  • The Communicator will still need to confirm your address
  • If you have a cordless phone or cell phone please make sure you remember to keep it charged at all times, or have another phone that you can use in case of an emergency (one that does not operate from a power outlet in case of a power outage)

 
Cell Phones:

  • In Windsor & Essex County, all major cell phone companies provide 911 Communicators with your phone number
  • Currently we are in the process of obtaining tower location, latitude and longitude coordinates
  • Give your location or address to the Communicator
  • Do NOT give old cell phones to children to use as toys, they can still dial 9-1-1

 
VoIP Internet-based phones:

  • VoIP stands for Voice Over Internet Protocol, and allows you to make telephone calls using a high-speed internet connection
  • The calls are transferred first to a Public Safety Answering Point (not in Windsor) and then transferred back to our local police station
  • Your location information is not automatically transmitted to your local agencies
  • If you move, make sure you update your address with your provider, or emergency personnel could be sent to the wrong address
  • Make sure family and friends know how to dial 9-1-1 from your residence
  • Stay on the line and do not disconnect
  • VoIP may not work during a power outage, or when the Internet connection fails or becomes overloaded

 
Calling 911 in Error:

  • If you accidently dial, please stay on the line and tell the Communicator what happened. If you hang up without making voice contact emergency personnel will be sent to your house
  • 911 call-takers have the ability to lock out your phone line, in order to ring it back immediately. Failure to pick up the line or continually hanging it up will result in Officers being dispatched to check on your well-being

The 9-1-1 guide is available in the following languages:

 English  | Francais Espanol | Italiano | 中文 |  العربية | Soomali​
 

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